1. Information we collect

We collect information you voluntarily provide and limited technical information automatically.

Information you provide

• Full name (first and last)
• Date of birth
• Phone number
• Email address
• Mailing address (when applicable)
• Preferred contact method
• Reason for visit and any general message you choose to share
• Insurance information (when submitted through our intake forms)
• SMS opt-in confirmation when you choose to receive text messages

Information collected automatically

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages visited, links clicked, and time spent on the site
• Referring website and search terms (when available)
• Cookies and similar technologies used to operate and improve the site

Please do not submit detailed medical records, medication lists, symptoms, mental health crisis details, or other sensitive clinical information through our website forms or text messages. These channels are not intended for the transmission of protected health information.

2. How we use your information

Your name, date of birth, and phone number will be used to identify you and ensure accurate care, billing, scheduling, and confirming appointments. More broadly, we use the information we collect to:

• Verify your identity and match you to the correct patient record
• Respond to appointment requests, questions, and general service inquiries
• Schedule, confirm, reschedule, and remind you of appointments
• Coordinate billing, insurance verification, and patient account management
• Send appointment-related text messages if you have opted in
• Improve our website, services, and patient experience
• Comply with applicable legal, regulatory, and professional obligations

3. How we share your information

The personal information collected will only be shared within our system and the clinic for the purposes of providing care, billing, and scheduling. We do not sell your personal information.

We may share limited information with:

• Our clinical and administrative team — providers and staff who need the information to deliver care, schedule visits, or manage your account.
• Trusted service providers acting on our behalf — such as our electronic health record (EHR), patient kiosk, secure messaging, email, website hosting, and analytics providers. These vendors are contractually required to protect your information and use it only for the services they provide to us.
• Insurance carriers and payers — when needed for eligibility, authorization, billing, or payment, with your consent where required.
• Legal and regulatory authorities — when required by law, court order, subpoena, or to protect the safety of our patients, staff, or the public.

SMS consent is not shared with third parties or affiliates. Mobile phone numbers and SMS opt-in information collected for text message communications are used solely by Amrit Mind & Body Psychiatry and our directly contracted messaging provider for the purpose of sending the messages you have requested. They are never sold, rented, or shared with third-party marketers.

4. SMS & text messaging

By providing your mobile phone number and opting in, you consent to receive appointment reminders, scheduling messages, intake follow-ups, and other care-related communications from Amrit Mind & Body Psychiatry. Messaging frequency varies based on your appointments and account activity.

• Message and data rates may apply, based on your mobile carrier plan.
• Reply STOP at any time to unsubscribe from text messages.
• Reply HELP for assistance, or contact our clinic directly.
• Carriers are not liable for delayed or undelivered messages.
• SMS consent is not a condition of receiving care at our clinic.

SMS consent is not shared with third parties. Your opt-in and mobile information will not be transferred to any third party or affiliate for marketing or promotional purposes.

5. Cookies & analytics

Our website uses cookies and similar technologies to remember your preferences, measure site performance, and understand how visitors use our pages. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site function. We do not use cookies to collect treatment information.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect, including encryption in transit, access controls, and vendor due diligence. No system, however, is 100% secure. We encourage you to contact our clinic directly by phone for the most sensitive matters.

7. How long we keep your information

We retain personal information for as long as necessary to provide our services, comply with our legal, tax, accounting, and recordkeeping obligations, and resolve disputes. Patient medical records are retained according to applicable state and federal laws governing health records.

8. Your choices & rights

You have the following choices regarding your information:

• Request access to or correction of the information we maintain about you.
• Opt out of SMS messages at any time by replying STOP.
• Unsubscribe from email communications using the link in our messages.
• Request that we delete information we collected through our website, subject to recordkeeping and legal obligations.

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, contact us using the information below.

9. Children's privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. Where a minor is a patient of our clinic, intake and treatment information is provided by a parent or legal guardian.

10. Third-party links

Our website may include links to third-party websites or tools (such as our online patient kiosk). Those third parties have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before submitting information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when it was most recently revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. How to contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Amrit Mind & Body Psychiatry
• 17036 S Harlan Rd, 1st Floor
• Lathrop, CA 95330
• Phone: (949) 805-0668
• Email: info@amritmindbodywellness.com